Refund policy

NINENINENINE. Refund Policy

We want you to love your order. If something isn't right, we're here to help.

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original packaging. Items that are damaged, used, or not in their original condition may not be accepted.

To initiate a return, please contact us at [your email] with your order number and reason for return. We'll provide you with return instructions.

Refunds Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges We're happy to exchange items for a different size or style, subject to availability. Please contact us to arrange an exchange.

Sale Items Sale items are final sale and are not eligible for return or exchange, unless required by Australian Consumer Law.

Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Return Shipping Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order.